Full 2-Year Warranty
For the first 2 years of the 12 year limited warranty, Nuvolaa will repair, re-cover or replace your mattress at no charge, except transportation, to you if deemed defective.
Limited 12-Year Warranty
In years 3-12, at our option, Nuvolaa will repair or re-cover your mattress for the cost of handling, or completely replace your mattress for a pro-rated charge of the original purchase price. The pro-rated schedule will be as follow: Year 3-6, 25%; Year 7-9, 50%; Year 10-12, 75%. All transportation costs are the responsibility of the purchaser and will be in addition to the pro-rated charges.
Normal body impressions (not greater than 1.5”) are not covered by the warranty. This warranty shall not cover normal changes in softness, recovery, or feel of the mattress that will occur natural over time. This limited warranty specifically excludes shipping and transportation cost which will be charged to the purchaser.
All warranty claims are subject to verification. This warranty will be null and void if the product is subject to abuse, misuse, deemed to be in an unsanitary condition, or is otherwise used in a manner not consistent with normal use.
This warranty will be null and void if: (1) the product is damaged or in a condition that will not allow a safe and adequate inspection of the product; (2) a king or queen foundation is used without a 5 or 6 legged metal bed frame and a twin or full without a 4 legged metal bed frame; (3) physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage; (4) the product has been used in a commercial setting (in which case the limited warranty shall be three years); or (6) proof of purchase is not provided.
This Nuvolaa Mattress Limited Warranty extends to the original purchaser of any Nuvolaa mattress. This limited warranty is valid only for the period of time the mattress is owned by the original purchaser. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the mattress from Nuvolaa. Please retain a copy of your receipt as proof of purchase. The Nuvolaa limited mattress warranty is not transferable.
Proof of Purchase. Proof of purchase shall be determined by the order number, it will be verified by the full name, email address and phone number associated with the order number of the mattress being claimed under warranty.
Limitation of Liability. Under no circumstances shall Nuvolaa’s liability exceed the purchase price paid by the original purchaser. Under no circumstances shall Nuvolaa be liable or responsible for claims seeking special, indirect, or consequential damages.
Purchaser must notify Nuvolaa in writing of any claims.